Room 4 Therapy is committed to protecting your personal information. We collect, use, and safeguard your data according to UK data protection laws. This policy outlines how we handle your information, ensuring transparency and trust.
Generated privacy notice - general business
Room 4 Therapy customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
·Contact details
·What information we collect, use, and why
·Lawful bases and data protection rights
·Where we get personal information from
·How long we keep information
·Who we share information with
·How to complain
Contact details Email samantha@room4therapy.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
·Names and contact details
·Addresses
·Date of birth
·Payment details (including card or bank information for transfers and direct debits)
·Health information (including dietary requirements, allergies and health conditions)
·Records of meetings and decisions
·Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
·Names and contact details
·Addresses
·Purchase history
We collect or use the following personal information for dealing with queries, complaints or claims:
·Names and contact details
·Address
·Account information
·Purchase or service history
·Customer or client accounts and records
·Financial transaction information
·Information relating to health and safety
·Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s
website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find
out more about your data protection rights and the exemptions which may apply on the ICO’s website:
·Your right of access - You have the right to ask us for copies of your personal information. You can request other
information such as details about where we get personal information from and who we share personal information
with.
There are some exemptions which means you may not receive all the information you ask for. Read more about the
right of access.
·Your right to rectification - You have the right to ask us to correct or delete personal information you think is
inaccurate or incomplete. Read more about the right to rectification.
·Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to
erasure.
·Your right to restriction of processing - You have the right to ask us to limit how we can use your personal
information. Read more about the right to restriction of processing.
·Your right to object to processing - You have the right to object to the processing of your personal data. Read more
about the right to object to processing.
·Your right to data portability - You have the right to ask that we transfer the personal information you gave us to
another organisation, or to you. Read more about the right to data portability.
·Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your
consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
·Consent - we have permission from you after we gave you all the relevant information. All of your data protection
rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of
your data protection rights may apply except the right to object.
·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or
someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except
the right to portability. Our legitimate interests are:
·For the health and safety and safeguarding of Clients should the need arise.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details
set out above.
·Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing
is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your
data protection rights may apply, except the right to object and the right to portability.
·Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to
be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure
and the right to portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees
are:
·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of
your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of
your data protection rights may apply except the right to object.
Where we get personal information from
·Directly from you
·Suppliers and service providers
How long we keep information
We keep you information for 2 years
For more information on how long we store your personal information or the criteria we use to determine this please
contact us using the details provided above.
Who we share information with
Others we share personal information with
·Organisations we need to share information with for safeguarding reasons
·Financial or fraud investigation authorities if required to by Law
·Emergency services in emergency situations only
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: samantha@room4therapy.co.uk
Post: Room 4 Therapy Unit 21, Bridlington Business Centre Bridlington East Yorkshire YO16 4SF
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the
ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113